About Us

Q: Are the lessons all one-on-one or do you also offer group sessions?

A: Indeed, all our lessons are conducted on a one-on-one basis. We do not provide group or class lessons. Research has shown that one-on-one sessions result in higher retention rates and increased student engagement.

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Q: What is the process for screening your tutors?

A: At BTA, we have a stringent vetting process in place. It begins with an interview followed by comprehensive reference and social medial checks. Additionally we administer pre-tests to assess their experience and proficiency, ensuring that they meet the high standards expected by BTA clients. After successfully passing these initial checks, our tutors go through an extensive Induction & Onboarding process to receive training to guarantee their ability to consistently provide top-notch services. 

 

Q: How does the booking process work, and how are students paired with their tutors?

A: After filling out our brief form, parents will receive an enrollment form that includes inquiries about their child's personality, learning preferences, availability, and interests. With this valuable information in hand, our Operations Team then carefully matches the student with the most suitable tutor who aligns with these preferences.

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Q: Will my child have the same tutor each week?

A: Absolutely, we prioritise maintaining a consistent learning experience. In the rare event that your child's regular tutor is unavailable, you will receive advance notice. If the need arises for a one-time replacement tutor, our Operations Team will promptly reach out to inform you.

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Q: What happens if my child is sick and cannot make the lesson?

A: Our Cancellation Policy is designed to be fair and flexible. If your child is unwell and cannot attend the scheduled lesson, you can cancel without any charge as long as you provide more than 24 hours' notice. In case you need to cancel within the 24-hour notice period, each student is granted one late cancellation per term without incurring any charges. However, subsequent late cancellations during the same term will result in a fee. Please be aware that any cancellations made within one hour of the scheduled lesson or after the lesson's start time will be subject to a charge.

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Q: What is your payment process like?

A: Our payment system operates on a fortnightly basis, and it functions in arrears, meaning you'll be invoiced after your lessons have taken place. We offer multiple payment options, including Pinch Payment Systems, which enable both Direct Debit and Credit Card Payments. Additionally, you can choose to make payments via direct transfer to our Bank Account.

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Q: Do you require a commitment to a specific contract duration?

A: No, we do not have any binding contract period. If you decide that you'd like to discontinue your child's tutoring at any point, simply send us an email to inform us of your intention to take a break. There are no associated break fees or hidden costs involved.

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